How long before giving up on a customer ?

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How long before giving up on a customer ?

The customers that you have to chase down for money on a regular basis. The customers where you see a pattern of late payments. The customer that is always on the back of your mind if he will stiff you for your work / money.

When do you say enough is enough ? Or do you just keeping chasing money down and know there is a good chance that you will be stiffed in the future ? Paying the bill for the lawn is last on everyone's list.

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The Grounds Guys awards best franchisees

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WACO, TX – Chris and Juanita Draaistra, owners of The Grounds Guys of Abbotsford, a Neighbourly company, received the Franchisee of the Year, Recruiter of the Year and Top Gun Awards from The Grounds Guys corporate.

The awards were announced during the Neighborly International Conference held this summer in San Antonio, Texas. The Franchisee of the Year Award is the highest honor that can be bestowed upon a franchisee. The award is presented to the franchisee who has consistently grown through proper training and management of their organization and has had a consistently high level of sales through quality, professional service.  

“The Grounds Guys team is thrilled Chris and Juanita won the Franchisee of the Year award,” said Joshua Sevick, president of The Grounds Guys. “They have high standards and achieve a level of excellence that sets the standard for The Grounds Guys franchises.”

The Recruiter of the Year Award is for a franchisee that exhibited quality efforts in building a multi-truck operation. This award is presented to the franchisee who has demonstrated superior recruiting skills by attracting quality people to their franchise, providing an effective training program for their people and has created opportunity within their franchise to which their people can grow.

The Top Gun Award goes to franchise owners who achieve top sales and reach operation benchmarks. The Top Gun recipients represent the top 10% of The Grounds Guys franchise owners across North America. 

“The idea of ‘Top Gun’ was established by the Navy in the 1960s as a way to give training and credit to elite fighter pilots,” Sevick said. “Taking a page from the Naval Top Gun Program, each year we recognize our franchise leaders for their accomplishments and dedication to the trade. It takes dedication, hard work, expertise and commitment to reach the Top Gun goal and we are honored to have these winners on our team.”

“We are honored to receive these awards,” Draaistra said. “We are committed to working hard every day to provide timely, courteous and professional lawn care and landscape solutions to commercial and residential clients that meet and exceed our customers’ expectations.”

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? Charge to remove brick wall

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What are thoughts on price to take this brick wall down and away? What tool? Jackhammer? Mini excavators with thumb? Its single row brick. 65ft long.

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Common Plant Phobias – Fear Of Flowers, Plants, and More

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I love gardening so much that I figure there must be dirt running through my veins, but not everyone feels the same way. Many people dislike mucking about in the dirt and have an actual fear of plants and flowers. Strange as it may seem to some, it turns out that there are actually a slew of common plant and garden related phobias. How Can You Be Afraid of Plants? Whether they admit it or not, everyone fears something. For many people, it’s an actual fear of plants and flowers. Considering the world is covered in plants, this phobia can be extremely serious and curtail a person’s lifestyle. Two of the most common plant phobias are botanophobia, the often irrational fear of plants, and anthophobia, the fear of flowers. But both botanophobia and anthophobia are just the tip of the iceberg when it comes to garden phobias. Some garden phobias

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Get Your Fill of Poinsettias at One of These Trials

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Plantpeddler-Poinsettia-Variety-Day‘Tis the season for poinsettias, and there are a number of greenhouses hosting poinsettias and open houses over the next few weeks.

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Leaf Spot On Mums – Treating Chrysanthemum Bacterial Leaf Spot

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When it comes to easy growing and general disease resistance, few plants can compare to the chrysanthemum. Lighting up the autumn landscape with myriad colors and forms, mums are a welcome addition to any outdoor space, whether in pots or planted in the garden. Unfortunately, the mighty mum has an Achilles heel: chrysanthemum leaf spot disease. How to Avoid Leaf Spot on Chrysanthemum Leaf spot of chrysanthemum is caused by the bacteria Pseudomonas cichorii, which is sometimes carried on the leaves of the plant, so even healthy looking specimens may be susceptible when conditions are right. For this reason, it is important to provide the proper growing conditions and use the appropriate watering technique to avoid bacterial leaf spot on mums. Bacteria thrives in warm, moist environments, so when planting mums, always use adequate spacing between plants to ensure good air circulation. Water plants at ground level rather than from

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identification of untagged plant

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Kindly identify ☝species.Leaves are broad ,leaves very thick,not so shinny,petiolated.Please identify upto species lavel.Thanks

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Plants Mice Won’t Eat – What Plants Do Mice Dislike

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Mice in the garden or home, can be a major pest problem. Having plants mice won’t eat can be one solution. If there is no food source, there is no need for a mouse to hang out or make a home in your garden. Use these suggestions for plants that will be safe from nibbling mice and some that may actually help repel the critters. What Plants Do Mice Dislike? Most gardeners are concerned with bigger pests, like deer and raccoons, eating their plants or vegetable harvests. Mice can be a big issue as well. They may be small, but mice can make quick work of the plants you have worked hard to grow and nurture. Mice particularly like to nibble on bulbs you’re hoping will bloom in the spring. You may think it’s a mole or a squirrel, but oftentimes the bulb culprit ruining your spring garden is a

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What Is A Sweet Dumpling Squash – Sweet Dumpling Acorn Squash Growing

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If you love winter squash but find that their size is somewhat intimidating try growing Sweet Dumpling acorn squash. What is a Sweet Dumpling squash? Read on to learn about growing Sweet Dumpling squash plants. What is a Sweet Dumpling Squash? Sweet Dumpling squash is a winter squash variety that bears small individual sized acorn squash. The fruit is about 4 inches (10 cm.) in diameter, perfect for roasting whole or stuffing. The exterior is a deeply ribbed, ivory white or cream marked by dark green strips, while the interior is an incredibly sweet, tender orange color. This winter squash stores well post-harvest and is incredibly productive, generally producing 8-10 fruit per vine. It is also fairly disease resistant. Growing Sweet Dumpling Squash Plants Sweet Dumpling squash is an open-pollinated heirloom winter squash that can be grown in USDA zones 3-12. Sweet Dumpling is ready for harvest a mere three

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Customer demands

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Client expectations are higher than ever before. Clients are asking for – rather, I mean demanding – a higher-level service. Not only are expectations high, but there’s little patience or tolerance for error when it comes to service nowadays. To further underscore the importance of recognizing and taking the client’s growing expectations and shrinking tolerance to heart: clients have more choices than ever before when choosing a service provider. Fortunately, our capabilities have also been growing exponentially.

Given the tremendous capabilities now available, snow and ice management contractors and service providers have a unique opportunity to meet the challenge of growing client expectations. They can do this all while establishing a competitive advantage over the competition by fully leveraging today’s enhanced capabilities.

I believe all big challenges in business have the ability to actually become competitive advantages, for those business leaders determined to make it so. Widespread challenges in business, even that of growing client expectations, can be capitalized upon and made into a distinct advantage.

An overwhelming majority of the competition will treat a challenge as a challenge, holding open the proverbial front-door for the few who choose to, instead of struggle, capitalize. By exploiting a challenge as a competitive advantage, companies stand to gain market share, profits and positive brand awareness.

So, what is driving rising client expectations?

I believe it’s at least in part because they’ve learned exactly how capable we’ve become. We’ve sold them on what’s possible – what can be done – and now they want it. We’re out there selling how great we’ve become, how advanced and wonderful our operation is; so, they want to see it. And now, clients are more informed than ever before. They understand what level of service is possible from snow and ice management contractors.

Our equipment is state of the art, so we sell that. Our systems and processes are better than ever before, so we sell that. Our technology is beyond impressive, so we sell that. We have GPS systems with geofencing and timestamping. Our anti-icing and deicing abilities are incredibly refined, so we sell that. We have certification programs, continuous education, and training; we sell that. We have ways of mitigating environmental impact, so we sell that.

Fine-tuning your processes and operation strategy can help you meet the high service expectations clients demand.

Perhaps most importantly, we are capable of effectively and significantly reducing liability, so we sell that, too.

As an industry, we’ve increased our clients’ expectations. We’ve done a good job selling them on how incredibly improved and modernized our product and service has become. Now, and rightfully so, they expect us to deliver. Our clients are only holding us accountable to the super-high standards we’ve sold them. We’re more capable than ever before; our clients know that, and simply expect us to provide their service accordingly.

To keep up, or better yet exceed our clients’ expectations, we must take full advantage of all that’s out there. We need to give them all they’ve come to expect, and then some. We must use today and tomorrow’s tools, technologies, and techniques to not only compete, but to set ourselves apart from the competition.

Truth be told, most of your competition will fall somewhere in the middle when it comes to fully utilizing all that’s available. This is how you can turn the challenge of growing expectations into an advantage for your organization.

Business leaders aiming to be on the cutting edge (pun intended Snow Fighters) can do so by continuing to advocate for, and selling an improved and modern way of doing things. What’s next? You have to deliver. You must perform noticeably and consistently better than your competition.

Delivery is key. Results matter. Having GPS, for example, is just an unnecessary frivolous expense if not properly utilized to deliver better service. The latest and greatest anti-icing and deicing equipment does little to advance your competitive advantage, if not utilized to noticeably improve service. Having a well-trained, educated and certified staff means very little if the best practices learned aren’t consistently executed. Furthermore, take time to teach your prospects and clients the measurable value they receive from having well-trained, educated, and certified workers on their site(s). If the client doesn’t know or notice, it doesn’t matter.

If your snow program works to mitigate slip-and-fall liability, make sure your clients know and notice what you’re doing. If you’re working smart to address environmental concerns, make sure you customers recognize this so they can accurately evaluate your performance and value. Your clients must know what you’re doing – it’s your job to teach them. Then, your clients will notice what you did. It’s your job to deliver!

Unfortunately, many will struggle to keep up as client expectations continue to grow. The good news is, there is a golden opportunity within reach for those companies committed to being on the industry’s cutting edge.

By fully utilizing today and tomorrow’s tool chest, and by giving your clients a level of service they can’t easily replace, you’ll be able to set yourself and your company apart. If you meet your clients’ high expectations with an even higher level of service, you’ll effectively turn what’s become a challenge for most, into an advantage for you!

Mike Voories is the chief operating officer at Brilar, a commercial landscape & snow maintenance firm with locations across the Midwest.

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